Refund & Exchange Policy
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, or are different to the product purchased on the website.
What is your refund/exchange policy?
- Exchanges are offered within 14 days of purchase, with proof of purchase.
- Refunds are offered for faulty or defective goods.
- Refunds are not offered for change of mind, including incorrect size. We are not obliged to provide a refund for change of mind.
- We do not offer refunds or exchanges on sale items.
- Any product returned must be in as new condition, with tags attached and product unworn. We do not offer refunds or exchanges on products that have been worn and/or do not have any tags. Refunds/Exchanges must be returned to us within 14 days of purchase.
Steps for Completing an exchange:
1) Please email us to inform us as to what you would like to exchange the item for & reason for exchange.
2) Please send a payment to cover the shipping of the exchange item. Shipping options can be found and paid for here: https://www.basketballjerseyworld.com/collections/shipping
3) Please send the jersey back to us:
Basketball Jersey World
Westfield Southland - Shop 2089A
1239 Nepean Hwy Cheltenham, 3192 VIC
4) Please include a copy of your order with the returned item
5) Without the payment for return shipping we cannot hold the exchange item for you.