FAQ

Basketball Jersey World is Australia's OG Jersey Destination, with an
unrivalled selection of NBA jerseys — from exclusive rare vintage
jerseys to a mix of throwback and current jerseys, plus a wide range of
other basketball-related products. All products are Officially Licensed.
Our success is built on providing an outstanding shopping experience and always putting our customers first.

We accept Afterpay, LayBuy, Zip Pay, Sezzle, PayPal, and Credit Card.
If
you use a credit/debit card, it may be subject to a security check
involving two small refunds which must be confirmed before dispatch.
This can delay shipping by 3–5 business days.
To avoid delays, we recommend using a fully verified PayPal account or Buy Now, Pay Later options.

Yes, you'll receive a confirmation email once your order is successfully placed.

Yes. All products are in stock unless marked as "Pre-Order" with an ETA on the product page.

Orders ship within 24–48 hours (Monday to Friday, excluding public holidays).

We may be able to change your order only if it hasn’t been packed yet.

Yes, we offer worldwide express shipping on selected products.
Note: Delivery times may vary during holidays or busy periods. Customs or tax charges may apply.

Shipping prices are listed under the SHIPPING tab.
We offer a flat-rate shipping fee — order as much as you want for one shipping price.

Orders are processed Monday to Friday (excluding public holidays).
Please allow extra time during peak periods or sales.

• Australia: 1–5 working days via Australia Post Registered/Express. (Some areas may take longer.)
  
• Worldwide: 3–8 working days, depending on your country's customs process.
  

Rarely, an item may be unavailable when we go to pick it due to sales
across multiple platforms. In such cases, we’ll offer you a replacement
of equal value or a full refund.

You’ll receive a tracking number after dispatch to track your order online.

We respond as quickly as possible and take pride in our customer service.

We reserve the right to cancel any orders that violate our terms and conditions.

Use the search bar at the top of any page. Make sure words are spelled correctly.

Size charts are linked in each product’s description.

Email us and we’ll try to find it for you.
Follow us on Facebook/Instagram or subscribe to our newsletter for restock updates.

Yes. Please email us for more info.

All the time! Follow us on social or sign up for our newsletter.

Gift Cards are available online in values from $10 to $150.
They can be redeemed both in-store and online.

They’re delivered within 24 hours after payment is verified.

Yes. At checkout, enter the Gift Card code in the "Gift card or discount code" box.

Please see our full Refund and Exchange Policy on the website.

Returns are processed within 2–3 business days of arrival.
You’ll receive an email once your exchange has been dispatched.
If tracking shows delivered for over 2 business days and you haven't heard from us, email us your return tracking number.

At checkout, click “Gift card or discount code” and enter your code.

Codes may be expired or exclude certain items.
Note: Discount codes cannot be used in combination with other promos and are not valid on sale items.

• Authentic: Identical to player-worn game jerseys (minus the tailored "pro cut").
  
• Swingman: Quality fan jersey with pro styling and comfortable fit.
  
• Replica: Budget-friendly jersey with screen-printed names/numbers.
  

Replica is not a fake – we do not sell fake jerseys.

A hat with adjustable plastic snaps at the back (One Size Fits All).

The tag at the lower front of the jersey showing size, logos, etc.

Tags attached to a jersey with brand and product details.

A jersey made in the era it represents — no longer produced and rare.

A modern remake of a past jersey, celebrating iconic players or eras. Popular for their nostalgic and unique look.

• Exclusive access to top products
  
• Order history
  
• Earn reward points
  
• News on new arrivals and offers
  

Click “Account” > “Forgot Password” to receive a reset email.