Exchange Policy OLD
What is your exchange policy?
- Item/s must be returned in original condition, unworn, unaltered, unwashed and with the original tags attached (and with packaging if applicable).
- If merchandise is returned despite these conditions, our returns team have the right to refuse or decline an exchange as we do not offer exchanges on products that have been worn and/or do not have any tags (where the customer will be invoiced for shipping).
- While we accept exchanges of most full priced products, unfortunately the return of underwear or face masks are not possible due to our strict hygiene policy and this is to ensure that ALL customers can enjoy uncompromised quality of our products.
- Item/s must be returned for exchange/s within 14 days from the date you receive your order, with proof of purchase.
- Full-priced items are eligible for either an exchange of items or store credit. Store Credit can be used both in-store or online.
- Any charges (shipping, customs etc.) for exchanges are the responsibility of the customer. We are not responsible for the shipping costs for exchanged items unless an item is faulty or incorrect.
- We take no responsibility for lost in transit parcels so please make sure all returned parcels are well packaged and trackable.
- Refunds are not offered for change of mind, including incorrect size. We are not obliged to provide a refund for change of mind.
- We do not offer refunds or exchanges on sale items - please contact us if you are looking to exchange for the same sale item in a different size.
Steps for Completing an exchange:
1) Please email us to inform us your order number and also include what you would like to exchange the item for and the reason for exchange.
2) Please send a payment to cover our re-shipping of the exchange item. Shipping options can be found and paid for here.
3) Please send the jersey back to us:
Basketball Jersey World
Westfield Southland - Shop 2089A
1239 Nepean Hwy Cheltenham, 3192 VIC
4) Please include a copy of your order with the returned item.
5) Without the payment for return shipping we cannot hold the exchange item for you.